Checkout Rules support

Email operations@steelyardventures.com. We answer within two business days. Please include your store's myshopify.com domain, the name of the rule, what you expected to happen and what happened instead; a screenshot of the checkout helps.

Common questions

A payment-method rule does nothing

Rules act on the payment methods that are active under Settings, Payments in your Shopify admin, and they match the method's name as shown at checkout. Check the rule is switched on and that the Payment methods customization is on (the dashboard shows On or Off).

A delivery rule does nothing

Delivery rules match the delivery option's name as shown at checkout (for example "Standard" or "Express"). Rules apply at checkout, not in the cart. Open a fresh checkout to see a change.

Where are my rules stored?

In your own store, as metafields on your payment and delivery customizations. Uninstalling the app removes them from checkout.

How many rules can I have?

The Free plan allows 2 active rules across payment and delivery together. Pro and Plus allow unlimited rules.

Hidden payment methods still show on the order status page

Hiding a method applies to checkout. On Basic, Shopify and Advanced plans a hidden method is hidden everywhere in checkout.